Refund Policy

1. Introduction

Thank you for choosing Menuo. We value your satisfaction and strive to provide you with the best digital menu service for your restaurant. If, for any reason, you are not completely satisfied with your subscription, we are here to help.

2. Subscription Cancellation

You may cancel your Menuo subscription at any time through your account dashboard. Cancellations made before the end of your current billing cycle will take effect at the end of that period, and you will retain access to all features until then.

• Free plan: Can be cancelled anytime with no charges
• Paid subscriptions: Cancel at least 24 hours before the next billing date to avoid charges
• No cancellation fees apply

3. Refund Eligibility

We offer refunds under the following conditions:

• Within 7 days of your initial subscription purchase if you have not actively used the premium features
• If you were charged in error or billed incorrectly
• If there was a technical issue that prevented you from accessing our service for more than 48 hours

To be eligible for a refund, you must contact our customer support team within 7 days from the date of purchase with a valid reason for your refund request.

4. Refund Process

Once we receive your refund request and verify eligibility:

1. We will review your request within 2-3 business days
2. You will receive an email notification regarding the approval status
3. If approved, the refund will be initiated to your original payment method
4. Refunds typically appear in your account within 5-10 business days, depending on your payment provider

5. Plan Changes and Upgrades

If you would like to upgrade or downgrade your subscription plan:

• Upgrades: Take effect immediately, and you will be charged a prorated amount for the remainder of your billing cycle
• Downgrades: Take effect at the end of your current billing cycle
• No refunds are issued for downgrades, but you retain access to premium features until the end of your paid period

6. Non-Refundable Items

The following are non-refundable:

• Custom development or integration services (if applicable)
• Domain registration or custom branding fees
• Subscription renewals beyond the 7-day refund period
• Partial month subscriptions where service was actively used

7. Service Interruptions

In the event of prolonged service interruptions or technical issues caused by Menuo that prevent you from accessing your digital menu for more than 48 consecutive hours, we will provide:

• A prorated credit for the downtime
• An extension of your subscription period, or
• A full or partial refund at your discretion

8. Processing Time

Refunds will be processed within 5-7 business days after approval. Please note that it may take additional time (5-10 business days) for the refund to appear in your account, depending on your payment provider and financial institution.

9. Data Retention After Refund

After a refund is issued and your subscription is cancelled:

• Your menu data will be retained for 30 days in case you wish to reactivate
• After 30 days, all menu data, images, and settings will be permanently deleted
• You may request immediate data deletion by contacting support
• Your account information will be retained per our Privacy Policy

10. Contact Us

If you have any questions or concerns regarding our refund policy, or if you would like to request a refund or cancellation, please contact our customer support team:

We are here to assist you and ensure your experience with Menuo is satisfactory and hassle-free.